Key takeaways
- Reliable Foundation: Built-in scalability and security measures ensure your website performs flawlessly, even during high-traffic on-sales.
- Comprehensive Support: All-inclusive subscription covers hosting, maintenance, security updates and 24/7 expert assistance.
- Automated Protection: Multiple layers of security monitoring and regular platform updates keep your website and patron data safe.
- Sustainable Infrastructure: Energy-efficient data centres powered by renewable energy support your venue's environmental responsibilities.
- Future-Proof Solution: Regular three-weekly updates and continuous development ensure your website stays at the forefront of digital excellence.
Choosing a new website provider is a big decision for any cultural venue. While the design and features might steal the spotlight, there's an unsung hero behind every successful cultural organisation’s website—reliable hosting.
It's not the most exciting topic, but it’s critical to the stability of your website. Hosting is the foundation your website sits on: it needs to be secure, reliable, and ready to handle the high traffic numbers that presales and onsales periods bring.
Hosting your Peppered website with Exonet: safe, secure, and built for performance
We've partnered with Exonet, hosting specialists who share our commitment to excellence, to give your website the strongest foundation possible. We believe your team should focus on creating amazing cultural experiences, not wrestling with technical challenges. That's why we've designed our hosting service to be completely hassle-free.
Peppered’s hosting gives you:
- No surprise costs: Everything's included in your subscription
- Regular updates every three weeks
- Expert support when you need it
- Peace of mind about security and performance
- Green hosting powered by renewable energy
Built to handle critical presales and onsales days
Remember that feeling when a major show goes on sale? We do. That's why we've built our hosting infrastructure to handle those heart-racing moments when thousands of eager patrons hit your website at once. Our system automatically adapts to handle surges in traffic, just like a theatre opening extra doors when the crowd arrives so your website stays smooth and responsive, even during the busiest hours.
To maintain performance and stability, Peppered CMS:
- Scales up instantly when ticket demand soars
- Manages queues effectively during peak times
- Keeps your website running smoothly, even during your busiest hours
- Operates independently from other venues' traffic
Round-the-clock security
Running a cultural venue is complex enough without worrying about technical maintenance. That's why we handle all the behind-the-scenes technical work, letting you focus on what matters most—your programming and your patrons. Whether it's managing updates, optimising performance, or safeguarding your data, we've got you covered.
In today's digital world, this protection isn't optional—it's essential. That's why our security systems constantly monitor your website to keep you and your visitors safe. Our hosting partner Exonet is ISO 27001:2022 certified—the gold standard for information security management. We've also implemented multiple layers of protection that work around the clock to keep your website and patron data secure.
- Round-the-clock monitoring
- Regular security updates
- Multiple layers of protection
- Frequent backups of your content
- The highest security certifications in the industry
Full-service support: we're in this together
We believe in providing more than just hosting—we're providing a partnership. Every CultureSuite subscription includes comprehensive support to help your venue thrive online. Think of it as having a dedicated technical team at your fingertips.
Every Peppered licence includes:
- Professional hosting
- Unlimited emails (fair use applies)
- 24/7 emergency support
- Free CMS training
- Access to webinars and community events
- Expert guidance on best practices
Environmentally conscious
Culture should nurture our future, not compromise it. That's why we've chosen hosting solutions that prioritise environmental responsibility. All our venues—from Hawaii to Amsterdam—use energy-efficient data centres in the Netherlands, powered by Exonet. For global performance, we use Cloudflare's Content Delivery Network (CDN) to ensure lightning-fast speeds worldwide.
Our commitment to sustainability goes beyond green energy. Peppered's Software as a Service (SaaS) approach means we can efficiently share hosting resources across all venues, significantly reducing the environmental impact compared to traditional websites. When one venue has a quiet period, those resources can be used by others experiencing high traffic—it's like car sharing, but for website hosting.
Even during those intense onsales periods, our smart queue system manages traffic surges without requiring excessive additional resources. This efficient approach, combined with our partnership with super-green hosting provider Exonet, means your website isn't just powerful—it's environmentally responsible too.
Green hosting initiatives include:
- Running on local solar and wind energy
- Using biodegradable fuel for backup power
- Employing energy-efficient storage systems
- Sharing resources efficiently across venues
- Smart traffic management during peak times
Ready to grow with you
"From a single server two decades ago to today's sophisticated infrastructure, we've evolved to meet the arts sector's changing needs," reflects CultureSuite CEO, Coen van der Poll. "We're proud to offer venues the highest level of hosting security and performance, without the technical headaches."
Each element of our hosting service has been carefully designed with cultural venues in mind, ensuring you can focus on what you do best—creating unforgettable experiences for your patrons.
Let's get this show on the road!
No matter what stage you're at in your search for the perfect web platform or digital marketing tool for your venue, we'll help you get the information you need to make the right decision.
- Join our community of venues and get insider insights.
Learn how to get the most out of Peppered, gain insights from other venues, and add new features to the Peppered development roadmap. Visit CultureHub. - Want to see how Peppered works?
We’re proud of how easy we make it for venues to manage their website. That’s why live event venues around the world trust Peppered. Book a personalised demo. - Looking to partner with us?
If you’re a technology provider, design agency or supplier for the arts and culture sector, we’d love to hear from you. Contact us here. - Want to learn more about digital tools for venues?
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